Returns & Refunds

Most Music Studio stickers are made to your specifications using your chosen artwork, text, sizing or design. Where goods are genuinely personalised or made to your specifications, the usual 14-day change-of-mind cancellation right generally does not apply. This does not affect your rights if the goods are faulty, damaged, misdescribed or not supplied as agreed.

If you need to change or cancel an order, please contact us as soon as possible with your order number. We will do our best to help before production begins, but changes or cancellation may not be possible once personalised production is underway. For non-personalised items, any applicable statutory cancellation rights still apply.

If your stickers arrive damaged, faulty, or different from what you ordered because of an error on our part, please contact us with your order number, a description of the problem and, where possible, clear photos. We will review the issue and arrange an appropriate remedy, such as a replacement or refund, in line with your statutory rights. You do not have to accept a replacement where the law entitles you to a refund.

Please check the spelling, names, dates, artwork and other information you submit before ordering. We produce personalised items using the details supplied or approved by you. We cannot generally offer change-of-mind returns solely because you later decide to change approved artwork or wording. If we have made a production error, or the goods do not match what was agreed, please contact us.

If your order has not arrived within the expected delivery window, please contact us with your order number. We will investigate and work towards a suitable resolution. Our Shipping & Delivery page has more information about dispatch and delivery estimates. Your statutory rights relating to goods not delivered remain unaffected.

Please use our contact page or email Aglowgraphics@yahoo.com. Include your order number and the issue you are experiencing. Please do not send items back without contacting us first so we can provide the appropriate instructions. This does not limit any legal right to return goods.

Where a refund is due, it will normally be issued to the original payment method. The time it takes to appear in your account depends on your payment provider. We will follow any applicable legal deadlines for issuing refunds and reimburse any delivery or return costs where required by law.

Nothing in this policy removes or restricts your rights under UK consumer law, including the Consumer Rights Act 2015 and any applicable Consumer Contracts Regulations cancellation rights. Faulty or misdescribed goods may qualify for remedies even if they were personalised.